Return and Exchange Policy
Last updated: 22 July 2026
1. Return period
A return may be requested within 30 days after the order is received. The product must be unused, in its original condition and packaging, with all labels and accessories. Proof of purchase is required.
2. How to request a return
Before sending the product, contact sales@padraqio.com and provide the order number, the product to be returned and the reason for the return. For a damaged, defective or incorrect product, attach clear photographs. Do not send a parcel before receiving return instructions.
3. Return address
Padraqio S.L.
Calle Cabeza Mesada, 32
Villa de Vallecas, 28031 Madrid
Spain
4. Return shipping costs
- Spain: for a voluntary return, PADRAQIO may provide a prepaid return label. €6.90 is deducted from the refund.
- Germany, Italy, Portugal, France and Ireland: for a voluntary return, PADRAQIO may provide a prepaid return label. €14.90 is deducted from the refund.
- United Kingdom: the return cost is calculated individually, or the customer may arrange and pay for the return shipment independently.
If the product is defective, damaged during delivery or does not match the order, PADRAQIO covers the approved return costs.
5. Defective, damaged or incorrect products
Notify PADRAQIO within 7 days after receipt when a product arrives damaged, has an apparent defect or does not match the order. Include photographs and the order number. PADRAQIO will review the information and provide return or replacement instructions. This notification period does not limit mandatory consumer rights.
6. Non-returnable products
The following products cannot be returned for a change-of-mind return:
• Products used, altered or damaged by the customer.
• Products returned without their original packaging or without included accessories.
• Personalised or made-to-order products.
• Gift certificates.
A product from one of these categories may still be reviewed when it is defective, damaged during delivery or does not match the order.
7. Refund processing
After the returned product is received and inspected, PADRAQIO will confirm approval or explain any issue by email. An approved refund is issued within 14 business days to the original payment method. Bank processing times may apply. If more than 15 business days have passed after refund confirmation, contact sales@padraqio.com.
8. Exchanges
An exchange is subject to product availability. After the returned product has been received, inspected and approved, the replacement is dispatched within 3 business days. If the requested replacement is not available, PADRAQIO will offer another available option or issue a refund to the original payment method.
9. Legal guarantee
Products are covered by the 3-year legal guarantee against lack of conformity under Spanish consumer-protection law, including Real Decreto Legislativo 1/2007. A warranty request may result in repair, replacement, price reduction or refund according to the circumstances and applicable law.
10. Contact
Email: sales@padraqio.com
Phone: +34 911 75 38 80
Opening hours: Mon–Fri, 10:00–18:00 CET
Return address: Calle Cabeza Mesada, 32, Villa de Vallecas, 28031 Madrid, Spain