Privacy Policy
Last updated: 22 July 2026
1. Data controller
Padraqio S.L.
CIF: B98141328
Registered address: Calle Cabeza Mesada, 32, Villa de Vallecas, 28031 Madrid, Spain
Email: sales@padraqio.com
Phone: +34 911 75 38 80
2. Data we collect
Depending on how the website is used, PADRAQIO may collect:
• Identification and contact data, including name, surname, email, telephone number and billing or delivery address.
• Order data, including products, quantities, price, delivery method, order status, returns and customer-service communications.
• Account data, where the customer creates an account.
• Payment-status and transaction-reference data. Full card details are processed by the payment provider and are not stored by PADRAQIO.
• Technical data, including IP address, device, browser, language, cookie identifiers, pages viewed and interaction data.
• Marketing preferences and newsletter subscription status.
3. Purposes of processing
Data is used to:
• Process payment, prepare, deliver and manage orders.
• Provide customer service and handle returns, exchanges, warranty requests and complaints.
• Create and maintain customer accounts.
• Meet accounting, tax, fraud-prevention and legal obligations.
• Send service messages about an order.
• Send newsletters or promotional communications when the user has consented or when another legal basis applies.
• Measure website performance and advertising effectiveness after the required consent.
4. Legal bases
The legal bases are:
• Performance of a contract or steps requested before a purchase.
• Compliance with legal obligations.
• Legitimate interests, such as security, fraud prevention, service improvement and defence of legal claims, after considering user rights.
• Consent for newsletters and non-essential analytics or advertising cookies where required.
5. Analytics, advertising and email tools
The website may use Google Analytics 4 to understand aggregated website usage, Google Ads to measure advertising and conversions, Meta Pixel to measure Meta advertising, and email-service tools to manage subscriptions and newsletters. Non-essential tools are activated only after consent where required. Users can change cookie choices through the cookie settings available on the website.
6. Data recipients
Data may be shared only when necessary with:
• Payment service providers.
• Delivery and logistics companies.
• Hosting, website maintenance, IT security and customer-support providers.
• Accounting, legal and tax advisers.
• Analytics, advertising and email-service providers when the corresponding processing is permitted.
• Public authorities when required by law.
These recipients process data under their own legal obligations or under contracts requiring confidentiality and appropriate security.
7. International data transfers
Some technology providers may process data outside the European Economic Area. Where this occurs, PADRAQIO relies on an applicable legal mechanism, such as an adequacy decision, standard contractual clauses or another safeguard recognised by European Union law.
8. Retention periods
Order, invoicing and accounting data is retained for the periods required by Spanish tax, commercial and consumer law, generally up to 6 years and longer where a specific legal rule requires it. Customer-service and warranty records are kept while the request is active and for the period needed to handle legal claims. Account data is kept until the account is deleted, subject to legal retention duties. Marketing data is kept until consent is withdrawn or the user unsubscribes. Cookie retention periods are described in the Cookie Policy or cookie settings.
9. User rights
Users may request access, correction, deletion, restriction, objection and data portability where applicable. Consent may be withdrawn at any time without affecting earlier lawful processing. Requests should be sent to sales@padraqio.com and may require identity verification. Users may also submit a complaint to the Spanish Data Protection Agency (AEPD).
10. Security
PADRAQIO applies organisational and technical measures intended to protect personal data against unauthorised access, loss, alteration or disclosure. No internet system can provide absolute security, and measures are reviewed according to the nature of the data and available technology.
11. Children
The website is intended for adults able to enter into online purchase contracts. PADRAQIO does not knowingly request personal data from children for marketing purposes.
12. Changes to this policy
This Privacy Policy may be updated when website functions, service providers or legal requirements change. The updated version and date will be published on this page.
13. Contact
Questions or privacy requests can be sent to sales@padraqio.com or by post to Padraqio S.L., Calle Cabeza Mesada, 32, Villa de Vallecas, 28031 Madrid, Spain.